Do you sell to the public ?

• Yes, Wes-Tech Irrigation Supply is both a wholesale and retail store.

Do you ship products ?

• We would be happy to send any of our products to any destination you wish. We can send via mail, courier or bus. We can also provide a rate quote prior to sending.

Is irrigation all that you supply ?

• Although irrigation is our main business, we also supply landscape lighting, water and filtration systems, water gardens, features, and other industry related products like tools and landscape cloth.
• All our products are industry related and our staff is well trained to assist with everything we sell.

Do I need an appointment ?

• Appointments are not necessary. Our store is equipped with an express counter for quick purchases, a full service counter for customers who require more in depth assistance and a commercial counter for contractors who have accounts.

How long does it take to have a design done ?

• This depends on the time of the year. Designs are generally done on a first come first serve basis so in the off season it is possible to get it the same day. When it is spring and summer the wait time can be a week or more.
• Please note that the speed of the design depends greatly on the quality of the drawing provided.

What is required for you to do an irrigation design ?

• Please visit our Design page to access our questionnaire. Generally we need a scaled drawing, the size of the pipe that will supply the system, the metre size and the line pressure.

Do you do site visits ?

• Wes-Tech Irrigation is a supply and design store only and doing site visits would be a conflict of interest with the contractors we supply.

Do you do installations or service ?

• Wes-Tech Irrigation is a supply and design store only and doing service and installation would be a conflict of interest with the contractors we supply.

What are your hours ?

• Please visit our contact page for a detailed break down of our hours.

What is your return policy?

• Any special order or non stocking products are non returnable.
  
• Any cut items - pipe, liner, wire etc. are non returnable.
• Any unused product returned after seven (7) days Is subject to a twenty percent(20%) restocking charge.
• Any used or dirty products are non returnable.
• No returns will be accepted after 30 days.
• A copy of original invoice must accompany all returns. 

Can you send me a catalogue ?

• Hard copy catalogues are available for commercial accounts. Digital downloads of our catalogue are available for everyone on our product page.

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How is parking at your store ?

• At the end of 2010 we secured a deal that gave us half the parking lot. This gives us 8 spots total plus the building has allocated some spots for customers of the building. This should greatly improve parking.
• We also have 2 hour parking on our side of Alpha St. and are in close proximity to the Mall and Starbucks.